How is a credit union different from a bank?
Like other financial institutions, the Credit Union accepts deposits and makes
loans--but we are NOT in business to make a profit. Most banks and savings
& loans are owned by groups of stockholders whose interests include earning
a healthy return on their investments. Many stockholders do not even use the
services of that institution. As a member of the Credit Union, you, along with
other members, own and operate the State Employees' Credit Union.
Who can join the Credit Union?
To be a member of the State Employees' Credit Union, common bond
eligibility requirements
must be met.
Why do I have to have a share account, I only want
checking?
Membership in the Credit Union is obtained by opening a Share account with a
minimum deposit of $25. Deposits are actually shares that have a par value of
$5 each. Therefore, at least 5 shares must be purchased initially to obtain
membership. Only one share is required for initial membership for children
under 13 years of age.
Are my deposits insured?
Member accounts are insured by the National Credit Union Share Insurance Fund
(NCUSIF), a component of
NCUA, which was
established by Congress on October 19, 1970.
What is the minimum amount required to open a checking
account at the Credit Union?
There is no minimum amount required to open a Credit Union
checking
account.
What are the service fees for my accounts?
The Credit Union prides itself in having low service fees. These fees are
subject to change daily. Our current rates may be found under
Rates and Fees.
Can I set up a direct deposit or automated draft from my
account?
Members can enjoy the convenience, security, and prompt delivery of direct
deposit and avoid the hassle of mailing checks monthly by establishing
electronic debits and credits.
How do I apply for a loan?
Members can apply for a loan at a local branch, by contacting the Call Center,
or online in Member Access.
Loan applications
may also be downloaded and completed for later submission to the branch
or Call Center.
Does the Credit Union have a credit card program?
As part of our commitment to provide convenient, low cost financial services,
the credit union offers a competitive
credit card program.
Can I wire funds from my account to another institution?
To accommodate members who occasionally have an urgent need to send money fast,
the Credit Union offers
wire transfer services.
Can I purchase US Savings Bonds through the Credit Union?
Can I buy them online?
The Credit Union sells Series EE (regular) and I (indexed)
Savings Bonds
and redeems Series E, EE, I and Savings Notes ranging from $50 to
$10,000. Series I and Series EE Bonds may also be purchased online directly
from the Federal Treasury Department.
Does the Credit Union offer any type of investment
accounts?
State Employees' Credit Union has partnered with
ShareBuilder
to offer members the ability to purchase stocks on a recurring or
real-time basis at extremely competitive prices.
Does the Credit Union sell insurance products?
The Credit Union wants to provide members with a single source for financial
services. In addition to deposit accounts, loan products, investments and
budgeting, the Credit Union offers a variety of
insurance products
to protect members' assets.
Does the Credit Union sell repossessed property?
Repossessed properties for sale are listed in each branch.
What is Member Access?
Members of State Employees' Credit Union can access account information via the
Internet using
Member Access.
Is there a charge for using Member Access?
No. Member access is a free service offered by the Credit Union.
How do I access my accounts online?
To
sign on
to Member Access, members must have a Credit Union debit card and an ASK
SECU PIN.
What if I have forgotten my Member Access password?
Members who either forget their password or are locked out of Member Access can
have their password reset by contacting the Call Center for assistance. Members
are allowed three attempts before access is denied.
Are my online communications secured?
The Credit Union uses the latest industry standards to protect account
information online. All account information is safe-guarded with SSL (Secure
Socket Layer), 128-bit encryption and stringent firewall policies.
Can I view my checks online? What about monthly
statements? Check images and
statement images are
available in Member Access.
How do I set up Money or Quicken to download my accounts?
The Credit Union supports several versions of
Money and Quicken.
Setup instructions are available for each.
Can I access my accounts using Money or Quicken?
All checking, share, IRA, money market, certificate, personal loan, and
mortgage loan accounts available through Member Access can be downloaded using
Money and Quicken.
Browsers
Our site has been developed using the latest Internet technology. In order for
you to be able to clearly see all the information displayed, you must have at
least the minimum required levels of the most popular browsers. To determine
your browser's version, click on HELP, then ABOUT (your browser's name), and
you should see a display listing your current version. If needed, you should be
able to upgrade your version free of charge from your vendor's internet site below.
To ensure the highest levels of security you want to use a browser with 128-bit
encryption (Domestic security).
If you have any questions concerning upgrading your browser, contact your
Internet Service Provider (Your ISP is the company that provides your Internet
connection, such as Earthlink, RoadRunner, AOL, etc.) or the browser developer.
The Credit Union cannot help you with this process.
Browser Configuration
The following browser configurations are recommended for viewing this site
using a 1024 x 768 pixels screen resolution:
Internet Explorer (I.E) 7.0 on Windows 2000 +
Safari 1.3.2 on Mac OS 10.3 +
Mozilla Firefox 2.0 on Windows 2000 + and Mac OS 10.3 +
Other browsers and operating systems may not be fully compatible with this site.
The Credit Union only uses Per-session cookies which are stored in memory and
are only available during an active session, in other words, only while you are
on our site. Per-session cookies do not permanently record data and are not
stored on your computer's hard drive. Per-session cookies do not give us access
to anything else on your system, including any private information about you.
Per-session cookies are cached (stored in memory) while you are visiting the
Web site and are deleted from your cache when you leave our site. The Credit
Union does not utilize persistent cookies, which are stored on your hard drive
for a length of time set by the site.
Will the Credit Union contact me by email?
The Credit Union will not contact members by email unless they request to be
contacted in that manner. Member Access has a secure message system for online
communications.
How can I contact the Credit Union?
The Credit Union can be contacted by mail, phone, email, or secure message. For
numbers and addresses, refer to our
Contact list.
Where can I find a nearby branch or ATM?
The location of branch offices and ATMs can be found using our online
Locator.
