Troubleshooting

Why am I not able to view my check and/or statement images through Member Access?
Five key factors may be prohibiting your ability to view your check and/or statement images:
  1. Network
    The majority of our members experiencing difficulty viewing images are attempting to utilize this feature of Member Access on a networked computer. The network security settings may be conflicting with the high level security settings on the Credit Union's servers. To determine if this is the case, try viewing your check and/or statement from a non-networked computer. To enable check and/or statement image viewing at your place of employment, you will need to contact your network administrator and request they provide access to the "444 port."
  2. Firewall
    If you have installed firewall software, you may wish to review your firewall settings about " referring URLs." Because our check and statement images are stored on a separate secure server, your settings must allow you to pass from a referring server to another server. You can also try turning the firewall off and attempting to view your images again. For more information regarding your firewall settings, you will need to contact the firewall software manufacturer.
  3. Internet Service Provider (ISP)
    If you are using DSL or a cable modem and you are unable to view your check and/or statement images, it may be due to a firewall built into your Internet service by the service provider. You will need to contact customer service or technical support for your Internet Service Provider for further assistance.
  4. Cookies
    Per-session cookies must be enabled to view check and/or statement images.
  5. "Pop-Up Blocker" Software
    Some software designed to prevent pop-up windows from displaying in your browser may result in difficulty viewing your check and/or statement images. Such pop-up blockers may have been installed intentionally, while others may have inadvertently been installed as part of other software or search toolbars. If you have checked above numbers 1-4 and an image window for your check/statement does not appear on your screen, you may need to modify or disable your pop-up blocker and try again.
If none of the above factors apply to your situation, please send us a secure message or contact the Contact Center for further assistance.

My browser window is maximized, why do I have to scroll to view all of the page contents?
Like most web sites, our site is designed for a standard 800x600 screen size (resolution). If your browser's screen size settings are not configured properly, you will be required to continually scroll left to right to view the contents of web pages. You may also be missing links to valuable tools and information.

To check and/or change your settings:

Windows Users
  1. Click on the START button.
  2. Select SETTINGS and CONTROL PANEL.
  3. In your Control Panel window, double click on DISPLAY.
  4. Click the SETTINGS tab.
  5. Change the Screen Area to 800x600 by sliding the settings bar.
  6. Click APPLY
  7. When asked if you wish to keep the new settings, click YES
  8. When completed, click OK
Macintosh Users
  1. Click on the Apple Menu icon.
  2. Select CONTROL PANELS.
  3. Select MONITORS.
  4. Change Resolution to 800x600.